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MSP hits out at NHS complaint figures

Written by Scott Campbell.
 
 
 
 
 
Published at 13:15 GMT on Saturday, October 29th, 2011.

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SCOTTISH Conservative and Unionist MSP for Central Scotland, Margaret Mitchell has hit out at official figures, which show that complaints against hospital treatments, in Scotland, have reached an all-time high of 3'581. 

The figures also show that complaints against NHS staff rose by just over 10%, throughout the past decade.

Commenting, the MSP said: "It is a matter of grave concern that the number of complaints is at the highest point in recent years and that complaints against staff have also been rising over the last decade. Clearly, immediate action must be taken."

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Whilst complaints, at national level, increased, by contrast, the complaints about hospital treatments, in Lanarkshire fell from 390 to 263 in three years. Meanwhile, complaints about NHS Lanarkshire staff rose from 347 to 392, in three years. 

Continuing, Mrs Mitchell added: "Whilst it is good news that the number of complaints about treatment in NHS Lanarkshire fell significantly, they remain unacceptably high as are the complaints against staff and the total number of complaints.

"It is important that NHS Lanarkshire and NHS Boards throughout Scotland take heed of these complaints, listen to patients and take immediate action to rectify the problem in an effort to ensure the NHS better meets the needs of patients."

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