Scottish Water want customer feedback with the chance of earning £100 of vouchers
Written by Scott Campbell.
Published at 15:40 GMT on Wednesday 9th January, 2013.

CUMBERNAULD residents could be in with a chance of winning shopping vouchers worth £100 as Scottish Water announce a major customer consultation.

With the January sales well underway, Scottish Water customers are being asked to take part in a major consultation on the future of water and waste water services in their community, with a chance of winning shopping vouchers worth £100.

Scottish Water is seeking its customers’ views on future water charge levels and the extent to which they’d like to see less or more service improvements in return.

The consultation, which runs until February 12th, also sets out Scottish Water’s future plans to ensure it can continue providing high quality drinking water to all customers, protect and enhance the environment, support the economy, communities and invest in future water services across Scotland.

Scottish Water is keen to hear the views of as many customers as possible from around Scotland.

Everyone who takes just a few minutes to respond – whether it’s through the dedicated consultation website or in writing - will be entered into a prize draw, from which five winners will collect Marks and Spencer vouchers worth £100 each.

Douglas Millican, Interim Chief Executive of Scottish Water, said: “We will all have relied on water over the festive season. With Scotland’s population projected to grow and climate change expected to impact on the environment, it’s vital that we don’t take water for granted and think about steps we might need to take to protect this valuable resource and ensure we can continue to provide the best possible services to the people of Scotland well into the future.

“That’s why I’d encourage everyone to have their say on our major consultation between now and February 12. We want to hear customers’ views on what they pay for water services, as well as our plans to build increasingly reliable and resilient water networks, protect the environment, support the economy and communities.

“With the lowest average household charges in Great Britain, Scottish Water already represents great value for money. And I’m sure customers will appreciate the chance to win shopping vouchers by just taking a few minutes to have their say on our consultation.”

Launched in November, the dedicated consultation website features useful information for customers, interactive options and a video

Customers can have their say through the website or by writing to: Freepost RTBT-EEXB-EJRT, Scottish Water, Daldowie Office, Uddingston, Glasgow, G71 7RX

Once the consultation has closed Scottish Water will review customer feedback to help shape its final strategic projections and business plan for 2015-20, which will be published in October 2013.
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