Cumbernauld train passengers able to participate in new ticket replacement service
Written by Scott Campbell.
 
 
Published at 15:25 GMT on Friday 11th January, 2013.
Picture is courtesy of Bill Henry.
 
CUMBERNAULD train passengers who use either of the two main Glasgow stations will be available to participate in a new ScotRail pilot scheme, aimed at  making it easier for passengers to reach their destinations, particularly when extreme weather is causing significant issues on the rail network.
 
The trial will benefit passengers travelling to more than 100 stations and means that if severe disruption affects selected rail routes out of Glasgow Central and Glasgow Queen Street, ScotRail ticketholders will be able to exchange rail tickets for vouchers for use on the appropriate First Glasgow bus service.
 
The trial will apply to customers travelling from Glasgow Central to Balloch, Carluke, East Kilbride, Helensburgh, Milngavie, Motherwell, Newton, Paisley Canal, Whifflet, Wishaw, and stations on the Cathcart Circle and the Neilston line.
 
Additionally, passengers travelling from Glasgow Queen Street to Anniesland, Balloch, Cumbernauld, Drumgelloch, Helensburgh, and Milngavie will be able to take part in the pilot.
 
If the new system proves successful, ScotRail will consider expanding it to other stations and routes.
 
Steve Montgomery, ScotRail’s Managing Director, said: “Customers using Glasgow Central and Glasgow Queen Street will benefit from being able to reach their destinations more quickly when severe disruption affects the area’s railways.
 
“I hope the trial will reduce the need for us to order replacement buses when rail lines are blocked because it can take up to an hour for these to reach Glasgow city centre – or even longer during bus peak travel times.”
 
Ronnie Park, Managing Director of First Glasgow, said: "We operate almost 1,000 buses in Glasgow and Lanarkshire and are ideally placed to get many of ScotRail's customers home safely and quickly, should there be disruption on the rail network.
 
“I'm pleased that this pilot has been introduced and have every confidence that it will prove successful."
 
Transport Minister Keith Brown said: “The Scottish Government obviously welcomes any initiative which will make the train experience more attractive, efficient and comfortable for passengers. This arrangement will offer rail travellers another alternative to complete their journey even when unexpected problems arise. 
 
“I look forward to seeing the outcome of this trial and to seeing future developments which continue to improve the service on Scotland’s railways.”
 
The scheme will only be used during major disruption.
 
 
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