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First respond to complaints that Cumbernauld services are worse than Glasgow counterparts

Written by Scott Campbell.
Published at 21:18 GMT on Wednesday 20th March, 2013.
Picture is copyright of Bill Henry and is used on his courtesy.

CUMBERNAULD Media has asked First Buses to respond to complaints made about the standard of buses used by the operator, in Cumbernauld.

Complaints have been made online about the condition of some of the transport provider’s services, mainly the X3 service.

Complaints had been shared via social networking website Facebook, suggesting that Cumbernauld services were disproportionately treated by First, when compared to Glasgow.

Contacting First, a spokesperson for First Glasgow claimed that the online comments were “incorrect”. 

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The spokesperson said:  "The information posted in that particular comment on your Facebook page is factually incorrect. 

"X3 buses are normally modern low floor double deck vehicles, delivered in 2004. 

"The buses used on our other Cumbernauld Express services are normally modern low floor double decks, delivered in 2006 and 2009.”

The online comments were posted after First announced the closure of their Cumbernauld depot, with the seizure of certain services, and the improvement of others. 

The company’s spokesperson added that the operator aims to add “at least some new buses” into their fleet.

"We hope to introduce at least some new buses into the fleet each year. 16 brand new buses were introduced to Cumbernauld in 2009 and we are currently in the process of making such an investment on route 62,” the spokesperson added.

"The average age of our fleet in Cumbernauld is actually younger than the average for the company as a whole, and we would normally expect to operate a bus for around 15 years." 

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