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Tradesman will feel the heat if they cold call

Written by Scott Campbell.
Published at 12:49 GMT on Thursday, July 25th, 2013.

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Picture: Council have partnered with Construction Licensing Executive
CUMBERNAULD’S residents have been told not to put up with the pesky nuisance of cold callers, with North Lanarkshire Council warning that those who cold call residents throughout North Lanarkshire will feel the heat of Trading Standards.

North Lanarkshire Council has announced that they have joined forces with the Construction Licensing Executive (CLE) to provide information on reputable, competent traders who meet strict quality standards, after an increase in cold caller complaints throughout the region that the number of cold callers offering to undertake repairs or general maintenance work in and around their homes increased during the UK’s heatwave.

Based on where residents live and what work needs done, CLE will give residents a list of local companies who are members of their licensing scheme, for free, with the work being covered by a warranty scheme and a formal complaints procedure.

The Construction Licensing Executive is a not-for-profit charitable company set up to help protect people from rogue traders in Scotland.

A not-for-profit charitable company CLE, “…promotes higher standards of workmanship and customer service in construction companies. By providing information to consumers, to help them to find and appoint such reputable traders, we aim to protect them from rogue traders in the industry,” a spokesperson said.
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Paul Bannister, North Lanarkshire’s Trading Standards Manager said: "Trading Standards can offer advice to householders about doorstep sellers. We recommend that you don't deal with cold callers, but if you decide to, remember these tips;

  • Don't agree to buy from the first person who calls; ask yourself if you really want these goods or services;                                           
  • Beware of sellers who ask to be paid in cash upfront. Never pay for work before it is completed and don't hand over large sums of cash;
  • Don't listen to scare stories. They are usually nonsense. Beware of traders who suddenly appear after storms or floods. Also beware of claims that a low price is only available if you sign up right away;
  • If you do need work done then shop around. Get a minimum of three quotes from reputable traders and get recommendations from people you trust; 
  • For jobs costing over £35, traders are required to provide the consumer with a written notice informing them they have a seven day cooling off period during which they can change their mind and cancel the contract.”

Anyone wishing for further information or wishing to receive any number of 'No Cold Calling' stickers can contact Trading Standards on 01698 274210 or 01236 638800. With those wishing to contact CLE able to call their freephone number on 0800 092 1860, or go to
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