Cumbernauld Post Office to move

Written by Scott Campbell, Cumbernauld Media's Senior Reporter.

Published at 10:54 on 8 March 2015

Post Office

The soon-to-be new home of the town's main Post Office is being decorated at present. Picture: courtesy of Bill Henry.

CUMBERNAULD Shopping Centre will soon be home to the town’s main post office, after it was confirmed that the existing office will be closing late this month. 

Post Office officials have confirmed that Cumbernauld’s main crown post office will be relocated from its current Clyde Walk location to a new home in Teviot Walk, adjacent to Specsaver’s.

Officials have confirmed that the move will take place on March 25 with services being available at the new location from the following day.

The move comes after a consultation was launched in December 2014 to find out the views of Post Office customers on proposals which now agreed will see the Post Office move approximately 320 metres.

The arrangement will mean that Cumbernauld Post Office will not only move to a new shop unit, but will also be coupled up with a brand new newsagents for the shopping centre. 

As part the move, the new location for Cumbernauld Post Office will undergo significant refurbishment; offer the same wide range of products and services as are offered at the current branch; and be available from 8:30am to 6pm, Monday to Saturday. 

The new office will also boast two screened serving positions, two open-plan and a fifth serving Post Office needs as a retail counter, in addition to a private area where customers will be able to discuss the Post Office’s range of financial and telephony services with specialist staff. 

ZCO Ltd were confirmed in December 2014 as the partners for the franchise deal, meaning that the new Post Office will offer new items such as stationery, books and newspapers. 

In December 2014, Roger Gale, Crown Network General Manager, said that the Post Officer were “committed to keeping a Post Office branch in Cumbernauld and to maintaining the same levels of service for our customers.”

He added: “We believe the best way for us to do this is to change the way we operate the branch, so if the move goes ahead it will be run by ZCO Ltd rather than by us directly.”

Speaking to Cumbernauld Media in December 2014, Mr Gale confirmed that there would be no compulsory redundancies as a result of the then proposed move of Cumbernauld’s Post Office, stressing that Post Office Ltd would work to ensure the needs of branch colleagues were met if the moves were given the go ahead.

The Communication Worker’s Union were critical of the proposals, however, with the union’s deputy general secretary calling on the Post Office to “abandon” the proposals. 

Reacting to the launch of the public consultation in December 2014, Dave Ward, CWU deputy general secretary said: "The Post Office must abandon its plans to continue with its disastrous franchising programme. There are still 17 crown post offices which can remain in the network, and will be able to continue to provide vital services to local communities. 

"It is unforgivable that the Post Office has left staff working in these crown post offices in a state of uncertainty for nearly two years. It shows poor judgement and is grossly unfair on employees who don't know whether their jobs are safe or not. 

"Every time the Post Office moves to franchise a branch it goes through the rigmarole of consulting with the local community, only to go ahead regardless of the significant objections. Essentially the public consultation is virtually meaningless and a complete waste of public money when the Post Office refuse to take residents, employees and the union's opinions into consideration. People want a professional and reliable service and the sooner the Post Office realises this and stops selling them off, the better." 

Cumbernauld South SNP councillor, Willie Goldie, has raised concerns over the move.

In a statement posted to social media, late last month, Councillor Goldie said: “A few weeks ago I raised concerns over the transfer of Post Office services in Cumbernauld Town Centre to a private operator through the consultation process.

“I have received a letter from the Post Office today confirming that they are proceeding with their proposal to move the current office to 7-9 Teviot Walk where it will be operated by ZCO Ltd.

“I have real concerns that transferring this service to a third party will have a detrimental effect on the residents of Cumbernauld who currently use these facilities.”

The new Cumbernauld Post Office in Teviot Walk will open at 8:30am on Thursday 26th March 2015.