RBS confirm Cumbernauld Village branch closure



Written by Scott Campbell, Cumbernauld Media's Senior Reporter.

Published at 02:54 on 29 May 2015


Royal Bank of Scotland



RBS has confirmed that the branch will close in August. Logo: Royal Bank of Scotland.

THE Royal Bank of Scotland (RBS) has made public its intention to shut the bank’s historic branch in Cumbernauld Village.

RBS chiefs issued an announcement earlier this week which confirmed that Cumbernauld Village’s RBS branch will close within three months. 

Currently, RBS is based in the Roadside area of Cumbernauld Village, though banking chiefs at RBS say that the branch will close in August, as part of a nationwide cost-cutting exercise.

Customers, however, have been promised continued service via the Main Street sub-post office and pharmacy, which had its external ATM blown up and broken into only six months ago.

“We have taken the difficult decision to close the branch on the 20 August 2015,” a spokeswoman for the Royal Bank of Scotland confirmed.

“We are working hard to ensure there are a number of alternative ways for people in the area to continue to bank with us,” she added.

The bank says that branch customers will still be able to access important services via the Village’s sub-post office, located a stone’s throw away from the closure-marked bank branch. 

“We have reached an agreement with the local Post Office, which is 0.14 miles away from the branch so that our customers can check their balance, deposit and withdraw funds, and business customers can get coinage,” the spokeswoman explained.

She added: “There are four Post Offices within three miles of the branch. There are also five free to use ATMs within one mile of the branch. Our nearest branch, RBS Cumbernauld Tay Walk, is 1.4 miles away.”

In explaining the rationale behind the closure of Cumbernauld Village’s historic RBS branch the bank’s spokeswoman said: “We’re closing this branch because the number of transactions taking place at RBS Cumbernauld Village branch has dropped by 29% since 2011 and only 63 customers use the branch on a regular weekly basis. 

“47 of these customers already use other branches in the area,” she added.

The move has already drawn criticism from the Unite union, with the union’s Deputy Scottish Secretary attacking the bank’s plans, claiming that the move will leave residents living further away from Cumbernauld’s town centre all but forgotten.

Attacking the bank’s announcement, Mary Alexander said: “This makes a mockery of the RBS motto ‘making everyday banking easy’,” adding: “It shows a clear abandonment of their customer charter commitment to maintain ‘the last bank in town.’”

“It is bad news for small communities and local businesses that depend on local banking services,’’ she added.