Water problems for Cumbernauld



Written by Scott Campbell, Cumbernauld Media's Senior Reporter.

Published at 08:23 on 26 July 2015


Scottish Water



Complaints starting coming in at around 5am on Sunday (26th July) morning.

SCOTTISH Water has said that they are working to fix and restore water supplies to various areas throughout Cumbernauld after some of the town’s residents woke up this morning to discover they had no water or low pressure.

Customers began noticing abnormalities to their usual supplies at around 5am this Sunday morning (26th July), with Scottish Water soon confirming the problem, and reassuring customers that they were working to resolve the issue.

At 5.15am this morning, Scottish Water sought to reassure customers via Twitter that they were aware of the situation, with a tweet from the company simply stating: “Customers in G67 Cumbernauld currently experiencing disruption to supply,” adding: “Scottish Water investigating”

After the tweet was posted an update was published, at 5.22am on Sunday morning, on Scottish Water’s ‘Service Updates’ website. 

The posting simply confirmed that the company had indeed received “reports” from residents in Cumbernauld; reports which included complaints of low pressure or no water at all.

In previous years, Scottish Water has asked those seriously affected by lack of service to attend Cumbernauld New Town Hall car park to be given bottled water, though the firm hasn’t suggested the same measures which be implemented again, this time.

No update on the situation is, as yet, available, though a Scottish Water spokesperson has sought to reassure customers that the company is handling the situation.

“We have had reports of loss of water supply, low pressure and discoloured water from the area,” they explained. 

“This is currently under investigation and we hope to have supplies restored as quickly as possible,” the firm’s spokesperson added.

UPDATE: 8.40am.

Scottish Water now say that they have located the source of this morning’s water problems for Cumbernauld, and they are working to restore supplies to the affected areas, which now includes the G68 postcode area, it has been confirmed.

A spokeswoman for Scottish Water has confirmed that the source of this morning’s trouble was a “burst main” which Scottish Water has now “located”.

“Back feed is being organised to bring everyone back in supply,” she explained.

UPDATE: 8.42am.

Further information regarding this morning’s disruption to Cumbernauld’s water supply has been released by Scottish Water.

The firm now say that “a squad” will shortly be attending the site where a “water main” has burst, causing trouble for hundreds of households throughout Cumbernauld.

“A burst water main has been located near Carbrain Industrial Estate; Glencryan Road; Cumbernauld,” a spokesperson for the company explained.

“Customers here may experience loss of water supply, low pressure, and discoloured water.

“A squad will be on site shortly to carry out the necessary repairs and will restore supplies as soon as possible,” they added.

UPDATE: 9.00am.

Scottish Water engineers have arrived and are on scene at the main water pipe on South Carbrain Road, at the access to Millcroft Road, Kilbowie Road and Greenrigg Road.

UPDATE: 9.13am.

The Scottish Water site team have left the scene.

UPDATE: 9.18am.

A spokesperson for Scottish Water has confirmed that they “hope” to have water supplies restored within the next “hour”.

UPDATE: 9.22am.

Scottish Water say that they are “hoping” to restore the water supply to all of those residents in Cumbernauld who have been affected by this morning’s burst water main, in South Carbrain, within one hour.

A spokeswoman for the company has explained to us that “We are hoping in the next hour customers will have their water back. 

“A backfeed is currently being organised to bring everyone back in supply while we carry out a repair to the burst main,” she added.

UPDATE: 9.36am.

A number of households throughout Cumbernauld are beginning to report that their water supply has been restored, though some households continue to have problems, according to social media posts.

For those customers who have had their water supply restored, but are concerned by any discolouration, Scottish Water has provided the following statement. 

“The discoloured water will be caused by a natural sediment which has been stirred up due to the disruption today. This water is safe and will clear by running the cold kitchen tap only.”

UPDATE: 10.03am.

Repairs to the burst water main in Cumbernauld have been “ongoing since 7am”, when it was discovered, a spokeswoman for Scottish Water has confirmed.

The announcement comes after it was confirmed that households throughout Cumbernauld are beginning to see their water supply restored.

Some households continue to have problems, according to social media posts, but Scottish Water continue to say that they are “hoping” to restore the water supply to all of those affected by this morning’s burst water main, within one hour.

For those customers who have had their water supply restored, but are concerned by any discolouration, Scottish Water has provided the following statement. 

“The discoloured water will be caused by a natural sediment which has been stirred up due to the disruption today. This water is safe and will clear by running the cold kitchen tap only.”

UPDATE: 11.17am.

Scottish Water say that customers affected by the burst water main, this morning, should have their regular supply back shortly, after engineers put in place a backfeed.

A spokeswoman for Scottish Water confirmed that “backfeeds have been put in place to bring everyone back in supply.”

The firm’s spokeswoman tried to answer frequent complaints that customers had not seen their supply return to normal by explaining that: “because the affected area is so large this can take some time to reach a customer’s property.”

The news comes after customers began noticing abnormalities to their usual supplies at around 5am this Sunday morning (26th July).

At 5.15am this morning, Scottish Water told customers via Twitter that they were aware of the situation, with a tweet from the company simply stating: “Customers in G67 Cumbernauld currently experiencing disruption to supply,” adding: “Scottish Water investigating”

After the tweet was posted an update was published, at 5.22am on Sunday morning, on Scottish Water’s ‘Service Updates’ website. 

The posting simply confirmed that the company had indeed received “reports” from residents in Cumbernauld; reports which included complaints of low pressure or no water at all.

By 9am, Scottish Water engineers had arrived at the main water pipe on South Carbrain Road, at the access to Millcroft Road, Kilbowie Road and Greenrigg Road to put a backfeed in place.

At 9.22am, Scottish Water had confirmed that they were “hoping” to restore the water supply to all of those residents in Cumbernauld who have been affected by this morning’s burst water main, in South Carbrain, within one hour. 

Half an hour later Scottish Water confirmed that repairs to the burst water main in Cumbernauld had been “ongoing since 7am”, when it was discovered, with customers starting to welcome their water supply back at around the same time. 

UPDATE: 13.03pm.

Households in Cumbernauld appear to be getting back their water supply, this afternoon, as Scottish Water tankers water into the mains to compensate for the water lost since this morning’s burst.

Scottish Water engineers have been on site repairing a 30" burst main pipe near to Carbrain Industrial Estate, on Glencryan Road, since around 7am.

“We are doing all we can to get the repairs on the main complete,” a spokeswoman for Scottish Water explained.

“There is more than 17,000 properties affected, so the best alternative supply is to tanker water into the main. This can take some time due to the volume of people affected,” she added.

According to various postings on social media, some customers throughout Cumbernauld have been without their regular well-pressurised water supply since around 5am on Sunday morning (26th July).

“Repairs are taking so long because of were the burst is actually located. We will however continue to work on this until it’s complete,” the company’s spokeswoman added.

When asked about why some households in Cumbernauld continue to have discoloured water, the spokeswoman explained that any discolouration will be as a result of “a natural sediment which has been stirred up due to the disruption today.”

“This water is safe and will clear by running the cold kitchen tap only,” she added.

Some customers, however, say that they are not happy with this advice, and claim that they have been running their taps, in some cases, for over 40 minutes, to no avail. 

“Unfortunately this [clearing discolouration] can often take up to two hours. We would advise customers to try to avoid running more than one tap at once,” Scottish Water’s spokeswoman told us.