Water restored to 17,000 Cumbernauld homes

Written by Scott Campbell, Cumbernauld Media's Senior Reporter.

Published at 13:49 on 26 July 2015

Scottish Water

Stock image. Picture: Scott Campbell for Cumbernauld Media.

HOUSEHOLDS in Cumbernauld are slowly but surely turning on their taps to find that their water supply has been restored following the discovery of a burst water main.

Scottish Water said this morning that they were working to fix and restore water supplies to various areas throughout Cumbernauld after some of the town’s residents woke up this morning to discover they had no water or low pressure.

Customers began noticing abnormalities to their usual supplies at around 5am this Sunday morning (26th July), with Scottish Water soon confirming the problem, and reassuring customers that they were working to resolve the issue.

At 5.15am this morning, Scottish Water sought to reassure customers via Twitter that they were aware of the situation, with a tweet from the company simply stating: “Customers in G67 Cumbernauld currently experiencing disruption to supply,” adding: “Scottish Water investigating”

After the tweet was posted an update was published, at 5.22am on Sunday morning, on Scottish Water’s ‘Service Updates’ website. 

The posting simply confirmed that the company had indeed received “reports” from residents in Cumbernauld; reports which included complaints of low pressure or no water at all.

By 1pm on Sunday afternoon, some of Cumbernauld’s households were starting to see their water supply return.

The news came as Scottish Water tankered water into the mains to compensate for the water lost as a result of this morning’s burst.

Scottish Water engineers have been on site repairing a 30" burst main pipe near to Carbrain Industrial Estate, on Glencryan Road, since around 7am.

“We are doing all we can to get the repairs on the main complete,” a spokeswoman for Scottish Water explained.

“There is more than 17,000 properties affected, so the best alternative supply is to tanker water into the main. This can take some time due to the volume of people affected,” she added.

According to various postings on social media, some customers throughout Cumbernauld have been without their regular well-pressurised water supply since around 5am on Sunday morning (26th July).

“Repairs are taking so long because of were the burst is actually located. We will however continue to work on this until it’s complete,” the company’s spokeswoman added.

When asked about why some households in Cumbernauld continue to have discoloured water, the spokeswoman explained that any discolouration will be as a result of “a natural sediment which has been stirred up due to the disruption today.”

“This water is safe and will clear by running the cold kitchen tap only,” she added.

Some customers, however, say that they are not happy with this advice, and claim that they have been running their taps, in some cases, for over 40 minutes, to no avail. 

“Unfortunately this [clearing discolouration] can often take up to two hours. We would advise customers to try to avoid running more than one tap at once,” Scottish Water’s spokeswoman told us.

Scottish Water has now confirmed that most of the properties affected in Cumbernauld should have already or will see shortly their water supply return to normal.

A spokesperson for the company explains: “We have introduced backfeeds to restore supplies to most affected properties whilst we carry out emergency repairs to the burst on our network. 

“We are aware that some customers are still affected in the Seafar area, and our engineers are trying to resolve this as quickly as possible.

“As supplies fully restore customers may experience some discolouration to their water, rest assured this is perfectly safe to use. In order to clear this you should run just your cold kitchen tap at half pressure until the water stream runs clear.

“For any further assistance call us on 0345 600 8855 and one of our experienced Customer Service Advisors will deal with your call as quickly as possible. Alternatively you can follow us on Facebook and Twitter.”