Closing a chapter; Cumbernauld Library’s staffing woes hit visitors

Written by Scott Campbell.
Published at 12:29 GMT on Wednesday, August 7th, 2013.

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Picture: Culture NL say daily papers are costing too much. Culture NL.
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IT HAS been revealed that staffing shortages at Cumbernauld’s main central library are having an impact on services for the facility’s visitors.

Last Wednesday the Cumbernauld News revealed that jobseekers were amongst the work hit by the shortages and possible cost cutting, with some being turned away from computers as a direct result.

The News also revealed that two weeks ago, the only newspaper available to visitors was the free Metro newspaper, with the library’s management saying usage is being monitored.

According to the Cumbernauld News, jobseekers in search of the library’s computer terminals have had to be turned away as a result of staffing shortages.

Some comments via social media have already appeared to suggest that the Job Centre should be offering these services, although the increase in jobseekers visiting the Cumbernauld town centre-based library could be as a direct result of Job Centre jobpoints being turned off, and benefit claimants referred online to the Universal Job Match service, to search for vacancies.
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According to the News’s article only a worn out copy of the free-sheet tabloid ‘Metro’ was the only paper available at the library, two weeks ago, although the facility’s regular supply of dailies was restored before the News went to print.

Culture NL have defended the move and have declared that providing free copies of daily newspapers each day for all service users could be costing the organisation too much, with the company also announcing that the usage of the dailies is being monitored by library staff.

A spokesman for Culture NL admitted that a “survey” into the use of newspapers at Cumbernauld Library had “recently been carried” out.

He added: “While it is very easy to track book lending and return, newspaper use is more difficult and we want to be certain we are ordering the papers our users want to read and to budget.

“Staffing is being addressed and a recruitment process is underway. Some posts were on hold temporarily during the transition from North Lanarkshire Council’s Learning and Leisure Services to the new charity, Culture NL.

“There have been one or two minor administrative issues relating to supply of newspapers as a result of the changeover, which are being resolved.” 
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